Shipping & delivery.
From us to your door.

**1. Order Processing and Delivery Time:**
Orders placed before 4 PM on working days are dispatched the same day. Orders placed after 4 PM, or on a weekend or holiday, are dispatched on the next working day. Orders are typically delivered within 5 working days within India.

**2. Expedited Shipping:**
Expedited delivery options are available at the following rates:
- Expedited Delivery (1-2 working days): ₹494.00 INR
- Expedited Delivery (2-3 working days): ₹299.00 INR
- Expedited Delivery Delhi-NCR (Same day): ₹499.00 INR
- Standard Delivery (3-5 working days), orders of ₹500 and above: Free
- Standard Delivery (3-5 working days), orders below ₹500: ₹100.00 INR

Expedited orders are processed within 4 working hours and delivered based on the selected delivery option. Note that expedited shipping availability is location-dependent. Please confirm via live chat or email at support@moarmouz.com.

**3. Payment Options:**
Cash on Delivery (COD) is available for a charge of ₹229.00 INR, which is included in the final order invoice and payable at the time of delivery. 

In certain cases, partial COD is available, wherein the COD charge of ₹229.00 INR is paid upfront by the customer, with the balance amount due at the time of delivery.

If two COD orders are rejected or canceled by the customer, we reserve the right to refrain the customer from opting for COD services in the future.

**4. Shipping Address:**
Once an item has been shipped, the shipping address cannot be changed.

**5. Return Charges:**
All return shipping charges are the responsibility of the customer and will not be refunded by Moarmouz.

**6. Tracking and Notifications:**
Orders are shipped through reputable courier partners who will provide a tracking ID, enabling customers to monitor delivery status. The tracking number will be emailed to you upon dispatch. You can track your order at www.moarmouz.com/pages/track-order with your order number and the email or phone used at checkout.

**7. Delivery Times:**
- **Express Service:** Delivers within 1-3 working days to tier 1 cities and up to 4-5 working days to tier 2 cities (excluding weekends and holidays).
- **Standard Service:** Delivers within 3-5 working days to most locations in India (excluding weekends and holidays).
- **Courier partners:** We ship with Blue Dart, Delhivery, DTDC, Shree Maruti and DHL. The courier for your order is named in your dispatch email.

**8. Order Status Updates:**
Customers will receive regular updates regarding their order status via email or on our website. For any inquiries, please contact Customer Care at support@moarmouz.com with your order number.

**9. Delivery Acceptance:**
Upon delivery, customers must sign a delivery form after ensuring the products are delivered in proper condition without obvious damage. Signing the delivery form does not affect your right to report damage or return an item under our Refund Policy.

**10. International Shipping:**
- **Customs Duties and Taxes:** Orders delivered outside India may be subject to import taxes, customs duties, fees, and/or VAT, which are the customer's responsibility. Moarmouz has no control over these charges and cannot estimate them. Please contact your local customs office for more information.

**11. Shipping Delays:**
Timely delivery is subject to the carrier's Terms of Service. Delays caused by factors beyond our control, such as natural disasters or holidays, may occur.

**12. Order Cancellation:**
Moarmouz reserves the right to cancel or decline any order or payment method at any time for any reason. Coupon codes may not be applicable to gift cards, specially priced/discounted products, or new product releases.

**Important Disclaimer:**
Before accepting the carrier's delivery receipt, inspect the package. Do not accept open packages or those with tampered seals. Any return claims for physically damaged or defective products or missing items must be reported within 24 hours of delivery, accompanied by an unboxing video showing all six sides of the outer box with labels and stickers. Claims reported after 24 hours or without the required video will not be accepted.

Moarmouz reserves the right to interpret, modify, or terminate any policies, including Return, Terms and Conditions, and Shipping, without prior notice. The most current policy version will always be available at www.moarmouz.com.