An item may be eligible for return within five (5) days from the date of delivery. The product(s) must be unused-in its original packaging with labels and protective stickers intact - and still in the same new condition as when the product was received.
Kindly note that you may be subject to the shipping expenses in returning this package to us.
Returns are allowed for one or more of the following conditions:
Tempered Glass, Keyboard Protectors, Screen Protectors, PET material made protectors are not eligible for returns.
Who will arrange for the reverse pickup?
Unfortunately, we do not offer a reverse pickup service at the moment. It will require the customer to ship the product back to our warehouse address. Post our Quality Check of your product, we will either replace/exchange or process the return as per the customer's request.
Who bears the cost for reversal shipment?
We do not reimburse any costs borne by the customer for shipping the product to our warehouse.
Replacements / Exchanges
We make every attempt to provide you with a replacement product that is the same as the item purchased. However, MoArmouz reserves the right to provide you with a replacement product that is a product of a similar style or a substitute equivalent that may not be of the like-kind (depending on availability). In the event we cannot provide you with the same product as a replacement, we will notify you immediately and ensure you agree with the replacement product. Customers are fully responsible for shipping and handling charges for exchanges, as well as the difference in cost of the products.
Refunds / Cancellations
Refunds are instant from our end. It will reflect in your account in;
Please note that the working days exclude Saturdays, Sundays, national and bank holidays.
We offer returns for products provided that:
All of our products are fully guaranteed by the manufacturer for one year to the original purchaser unless specifically stated otherwise (refer to the complete warranty included with the product for more details). The manufacturer's warranty covers repair or replacement of defective parts, subject to the conditions set forth.
The warranty applies if said product is under warranty AND only if the following conditions are met:
We suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received, failing to do so no warranty claim shall be processed. We will not be liable for lost or stolen return packages during transit/delivery. It should be noted that this warranty does not cover installation failures, accidental drops or anything of the like nature caused by the owner. All return packages must be delivered to our provided address within 7 days of the claim being filled.
NOTE: All orders are subject to approval based on the order information provided. We may also place the orders on hold for security verification purposes if the information is found to be fraudulent. On occasion, an item is out of stock or not available. Your order may not be shipped until Our Customer Care Representative has contacted you via call or email for further instructions.
Limitation of Liability
Warranties do not cover misuse, unauthorised modifications, external causes such as acts of nature or shipping hazards, or damage caused by accident, misuse, or abuse of the product. Neither does the warranty cover normal wear and tear, or damage to any non-Moarmouz product used in connection with the product.
We take pleasure in our ability to protect/enhance your device/screen from the majority of drops and fumbles, as well as normal wear and tear. That said, murmur in no event shall be liable to the customer/user/buyer or any third party for any incidental, consequential, indirect, special or exemplary damages or punitive damages arising from the use of any moarmouz product, including, but without limitation, device damage, data loss, or personal injury.
Even if moarmouz has been notified of the risk of such damages, loss of value of a moarmouz product or any third-party products used in or with a moarmouz product, or loss of use of a moarmouz product or any third-party products used in or with a moarmouz product. Moarmouz is not responsible for any loss of data or damage to electrical devices or other personal property contained inside or outside moarmouz products, including, without limitation, laptops, smartphones, cellular phones, mp3 players, DVD players, or other handheld devices.
Regardless of any damages you may suffer for any reason (including, without limitation, all damages mentioned herein and all direct or general damages in contract, tort (including negligence), or otherwise), moarmouz and any of its authorised resellers, distributors, and suppliers' entire aggregate liability will be limited to the amount you paid for the specific product.
What is not covered?
Limited Manufacturer Warranty
MoAppz Technologies Private Limited warrants all parts of its electronic products against material or manufacturing defects from the date of original purchase. The warranty shall be valid only if the buyer/user provides proof of purchase. This warranty is null and void if the unit or its components therein have been damaged or tampered with by improper handling/use or unauthorised repair.
In all such events, the manufacturer agrees to repair or replace the defective parts, provided that the cost of such repairs or replacement shall never exceed the purchase price as paid.
As this is a limited warranty, our liability for consequential and incidental damages is expressly disclaimed and shall not exceed the purchase price paid.
Product-wise warranty information can be found below:
Warranty on Cables
HDMI Cables (All Models)
USB C to USB 3.0
USB C to USB C
USB 3.2 Gen 2 USB-C to Type-C
Lightning Cables (All Models)
Thunderbolt 3 Cables
USB C to 3.5mm
Warranty on Adaptors
USB C to Micro USB
USB C OTG Female
USB C to Ethernet
USB C to HDMI
Warranty on Hubs: 1-Year
Warranty on Chargers: 1-Year
Warranty on Speakers: 1-Year
Please note refunds are not offered for products purchased from external retailers. Please refer to your proof of purchase for more information on the individual retailer return policy.
To proceed with a warranty claim, you will need a copy of your original receipt and pictures that show where your MoArmouz product is defective.
The warranty is issued at New Delhi, and courts at New Delhi shall have exclusive jurisdiction over matters covered or flowing from this warranty.
NB: Moarmouz reserves the right to interpret, alter, or terminate the Return, Terms and Conditions, Shipping and other policy without prior notification. The latest version of the policies will always be available at www.moarmouz.com.
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